How long does the product last?
We guarantee three weeks date on all products. You will however often get four or five. Steamed Vegetables are best eaten within 2 weeks.
Is there a minimum order?
No. However we charge freight separately. Please see Shipping and Returns
How often can I get a delivery?
Overnight in a foam box with ice bricks to selected areas -Order by 11am Monday to Thursday for next day delivery
Delivery is available once a week in all areas using our refrigerated courier network.
I wish to place an order. How can I do this?
If you can not use this online store you can either call us on 1800 239 499 or email or fax us an order. An order form is available to download.
If you wish to freeze our products please freeze them as soon as you receive them, not just before they go out of date. We have not done any testing but most people suggest adding two months to the use by date if frozen.
Meals in Trays
We suggest you microwave these meals from frozen on MEDIUM (50%) for 12 minutes. Actual times will depend on your microwave. Please remember to pierce pouch first.
Two ways of defrosting and/or reheating pouches:
Boiling from frozen
The Light Meals and Potato and Rice can be boiled from frozen. You will need to add about 10 minutes to the boiling time (ie 12+10=22). But this will vary depending on the weight and thickness of the product and your freezer. Please test the temperature of the product before serving it.
Alternatively you can defrost the product in your fridge at least 24 hours before reheating it normally (some products may take longer).
Light Meals Either Method
Main Meals Defrost in fridge only
Steamed Vegetables Do not recommend freezing
Potato & Rice Either Method
Puddings Microwave from frozen
Meals in Trays Microwave from frozen